To reset your clientarea password, first visit the client area - https://secure.hostingcloud.com.au/clientarea.php
If you're not already logged in:
You will be presented with a login screen.
Click the "Forgot Password" link below the sign in section and check your email account for instructions.
You will then be sent a link which will allow you to reset your password to a new one.
If you are already logged in:
Click "Update" in the "Your Info" section.
Click "Change Password".
Enter your existing password, followed by your new password, then click "Save Changes"